Capital Play Trampoline Nets Trampoline Pads Trampoline Spares Direct Capital Play USA
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Delivery and Returns

There is only one delivery charge per order, irrespective of number of items.

We provide a 'no signature required' service on all our deliveries, so there's no need to wait in for your order. We can also provide timed delivery slots on local deliveries, please call 01276 855600 if you require this service.

If you are in any doubt about how long your order will take to arrive or how much it will cost, please do not hesitate to contact us.

Trampolinesparesdirect, Trampolinenets.co.uk and Trampolinepads.co.uk are all part of the Capital Play Ltd group of companies.

   

Need help with your return? Feel free to give us a call on 01276 855600

Delivery - UK

UK Mainland - Standard Delivery 2 - 3 Days
Light Items (such as trampoline nets and mats)
£5.95
Medium Items (such as trampoline pads)
£5.95
UK Mainland - Guaranteed Next Working Day
(for orders placed before 2pm).
Light Items
£8.95
Medium Items
£12.95
Next day delivery is only available to mainland UK areas.
UK Mainland - Saturday Delivery
Light Items
£19.95
Medium Items
£29.95
Saturday delivery is only available to mainland UK areas.
Scottish Highlands, Northern Ireland, Isle of Mann and Channel Islands.
Due to courier restrictions we are only able to send certain items to certain locations, these are detailed below. A 'Light Item' includes product such as a small quantity of springs, a net, a cover or a jump mat. A 'Medium Item' includes products such as a trampoline enclosure or trampoline pads.
Note: VAT is deducted automatically for Channel Island customers, but you must select Jersey or Guernsey as your country.
Standard Delivery 5 - 7 Days
Light Items
For these postcodes: AB31-38, AB40-56, BT, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50
£19.95
Medium Items
For these postcodes: BT,IM,IV,KW,PH,PA
£29.95
Medium Items
For these postcodes: JE,GY
£69.95
Heavy Items
For these postcodes: BT,JE,GY,IM,IV,KW,PH,PA
£79.95

Delivery - Rest of the World

Sorry we can only ship to UK postcodes as detailed above

Delivery - FAQs

Can I specify a date for delivery?
If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

Do I need to be in to receive my order? You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 having placed your order.

Please Note: All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged. Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage.

In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible. Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours.

Can I collect my order?

Yes you can. Most of the items we sell are held in stock and available for collection from our Surrey Display site, which is in Chobham, near Woking, Surrey. If ordering online out of office hours please choose "Collect In Store" at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600

Returns, Cancellations and Delivery Policy

We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us. Please take a note of our returns policy below and then print and complete the returns form and include this along with your returned item

  • Items should be returned to us unused, 100% clean and in a fully re-saleable condition within one month of their purchase.
  •  
  • Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition.
  •  
  • Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.
  •  
  • Please return items back to us in their original packaging wherever possible.
  •  
  • Include a completed returns form with you return, this can be found by logging into your account.
  •  
  • You are responsible for your own return costs unless the item is faulty.
  •  
  • We recommend that a tracked service is used for sending returns.
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  • All items are thorougly inspected on return and refunds and exchanges are processed as per your instructions following inspection.
  •  
  • Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.

Many customers return their items back to us via Royal Mail. We also recommend the service from Pacels2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.

Please note that your right to cancel does NOT apply to special order, custom made or bespoke products such as wooden climbing frames and in-ground trampolines.

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